Section A: Getting started.

Q. Can my smartphone access IMOS?

Q. Do I need a separate IMOS Username and Password for access via smartphones?

Section B: Common queries.

Q. What are the services that are available to me when I access IMOS via smartphones?

Q. How secure is access of IMOS via smartphones?

Q. How do I create an order for pilotage in IMOS via my smartphone?

Q. How do I create an order for towage in IMOS via my smartphone?

Q. I have placed my order in IMOS via smartphone, will the order be confirmed?

Q. Do I have to pay additional charges to PSAM for accessing IMOS via smartphones?

Q. Why is the connection to IMOS via smartphones sometimes slow?

Q. What if I get a call or an SMS while I am creating or amending an order? 

Section C: Getting Help.

Q. I am facing problem in login to IMOS via smartphones?

Q. I forgot my Username/Password. What shall I do?

Section A: Getting started. 

Q. Can my smartphone access IMOS?

A. Please refer to the list of smartphones that can access IMOS in the following URL http://www.psamarine.com/imos_smartphones

Q. Do I need a separate IMOS Username and Password for access via smartphones?

A. You do not need a separate User ID and Password to access IMOS via smartphones. Please use your existing IMOS User ID and Password.

Section B: Common queries.

Q.  What are the services that are available to me when I access IMOS via smartphones?

A.  The following services are available when accessing IMOS via smartphones:

Pilotage  - Create an order

               - Amend an order

               - Enquire an order

               - Cancel an order

               - Immigration follow-up

Towage  - Create an order

               - Amend an order

               - Enquire an order

               - Cancel an order

 Q. How secure is access of IMOS via smartphones?

A. Accessing IMOS via smartphones is similar to accessing IMOS through your PC browser. All sensitive data i.e. User ID, Password and keyed information, will not be stored in the phone memory.

Q. How do I create an order for pilotage in IMOS via my smartphone?

A. Click 'Pilotage' in the main menu

Click on 'Create an order'

Enter data into designated fields

Q. How do I create an order for towage in IMOS via my smartphone?

 A. Click 'Towage' in the main menu

Click on 'Create an order'

Enter data into designated fields 

Q. I have placed my order in IMOS via smartphone, will the order be confirmed?

A. Orders made in IMOS via smartphones will be processed similar to IMOS orders made through desktop computers etc.

Q. Do I have to pay additional charges to PSAM for accessing IMOS via smartphones?

A. PSAM does not charge for access to IMOS via smartphones.

Q. Why is the connection to IMOS via smartphones sometimes slow?

A. The mobile internet connection speed of mobile handsets varies depending on a number of factors, such as location, network coverage, service provider, connection type and processor speed of your handset model.

Q. What if I get a call or an SMS while I am creating or amending an order?

A. The connection to IMOS will remain if the call is cancelled. The connection with IMOS will be terminated if you take the call. On receipt of an SMS, your connection with IMOS will remain if you only view the SMS. The connection to IMOS will be terminated if you reply to the SMS.

Section C: Getting Help.

Q. I am facing problem in login to IMOS via smartphones?

A. For problems related to login, please call PORTNET Helpdesk at (65) 63211173. Please e-mail any query/feedback to imosystem@psa.com.sg.

Q. I forgot my Username/Password. What shall I do?

A. For problems related to username/password, please call PORTNET Helpdesk at (65) 63211173. Please e-mail any query/feedback to imosystem@psa.com.sg.